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FAQ

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Why and on what basis is it necessary to communicate with us?

Based on the signed Mandate Agreement, we are authorized to resolve your obligation. As it is probable that in your case there has been a breach of the terms and conditions resulting from the contract signed with the client (whom we are authorized to represent), it is necessary to communicate with our company. The employees of our company have profound knowledge and all the necessary information related to your case and are ready to answer all the questions related to your obligation and thus clarify and resolve the situation to the satisfaction of all parties involved. Therefore, we do not need any contractual relationship with each other to communicate and at the same time, we are authorized to process your personal data as an intermediary in accordance with the Act No. 122/2013 Coll on Personal Data Protection, as amended. For the above reasons, we do not need your consent to process your personal data.

How to proceed correctly in paying your obligation?

Each letter contains payment details or a receipt. The obligation can be paid by means of the enclosed postal orders, bank transfer or directly at the branch of the stated bank. If you have not received any letter and you do not have access to the payment symbols, contact us and we will send them to you immediately in the fastest possible way (of course, as agreed).

What are the costs of recovery?

It is a fee for services related to debt collection. The amount of the fee itself depends on various factors and criteria. The basic parameters are: 1. The fact that the collection process was initiated by the client (processing of personal data, registration of obligation, security); 2. Administration of obligation (keeping the personal data, checking the status of the obligation); 3. Administration of collection process (reminder, telephone connection, SMS); 4. Staff provided for administration of collection. Recovery costs must be reimbursed as they may increase with further / other debt management. Pursuant to the provisions of the Section 121, subsect. 3 of the Civil Code, interest, default interest, late payment charge and costs associated with the claim are considered to be receivable accessions.

How to proceed if you have been contacted by a law firm?

Your commitment has already been taken over by a law firm, which, based on the recommendation of our company, is considering the possibility of a court settlement of the matter. In this case, it is necessary to contact the assigned law firm directly.

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